Who we are
WE LOVE TRAVEL! This is our vision and that of our customers. Tokyo, Denver, Stockholm – no matter what part of the world you’re heading out from for your next trip, you’ll always come into contact with Materna IPS. With over 150,000 daily baggage tasks and 300,000 daily check-ins at our self-bag drop and self-check-in machines, we pave the way for a more efficient and enjoyable journey for passengers around the world.
To managed and ensure the delivery of our projects and operational service to our aviation customers (airlines and airports) we are looking for a driven Team Leader to join our #TeamMaternaIPS in North America.
Your responsibilities
- Responsibility for overseeing project and service performance in North America
- Leadership and reinforcement of our project and service managers and their responsibilities
- Planning and effective use and allocation of resources using tools established by the Program Management Office
- Establish and adherence to governance including process, policy and procedures as provided from headquarters project management office.
- Regular Projects and Service Reviews and oversight of the cost controlling based on pre-defined key performance indicators (KPIs)
- Working in a global matrix-organization with different stakeholders
- Provide a continuous process improvement oversight ensuing these improvements can be used on other projects
- Plan, implement and follow-up of trainings and development for the project, the service managers and the organization
- Extensive customer liaison
- Escalation point for project and service managers within the team
- Supports Sr. Leadership in all aspects of project and service for N. America
Your Qualification and Competence
- Business or engineering studies or comparable professional experience
- Minimum of 10 years’ experience in international contracting projects and service operations as well as proven (remote) Leadership skills in global organizations
- Deep IT knowledge in Project and Service Management and knowledge of standards such as PMP, PRINCE2, ITIL, SCRUM, IPMA
- Experience working with ERP systems, especially SAP S4/Hana
- Ability to work Structured and solution-oriented independently and in teams
- Competence in leading and motivating operations in a high demanding environment
- Good crises management skills to handle pressure from project challenges
- Willingness to travel and to cooperate in our exciting international customer projects onsite
- German Language a plus
What we offer
- 30 days annual leave
- Flexible working hours with home office as an option
- Commission and participation in company success
- Company car also for personal use
- Come-as-you-are mentality
- Flat hierarchies
- The established onboarding process with mentor for a great start
- Events: Knowledge & fun! Brown Bag Sessions, Christmas party.
- Company pension scheme, employee discounts, bike leasing and more
