Managed services and cloud operations -
managing systems and applications reliably
Infrastructure management, hosting and monitoring. In addition to our first-class software and hardware products, we offer full managed services for self bag drop and check-in solutions to our customers. Our full managed services include:
We can help you to manage your data, monitor and analyze the performance of your applications and transactions and take care of on-site customer liaison and support. More precisely, our certified cloud-based data center can host and monitor your applications 24/7 which enables our service team to take care of all your equipment out in the field.
Using our innovative SMART tool, you can easily monitor your traffic numbers, upcoming maintenance requirements, failures, downtime or peak loads in our intuitive dashboard-based control center, so you also know when to send out your technicians to do predictive maintenance or repairs. Alternatively, you can completely outsource all those tasks to us if you wish.
Maximum reliability at critical points
Processes run smoothly
Certified cloud-based data center
ITIL-based service management
Customer-oriented on-site maintenance
Intuitive dashboard-based control center
Managing aviation services and cloud operations securely
Your aviation services and applications are in safe hands with us. We provide full application hosting, management and administration within our two operating centers. All hosted services are allocated in our Materna private cloud. The cloud has an availability of 99.99% and is therefore an upscalable solution for professional operations.
Checking processes and services in real time: 24/7 monitoring and reporting
We guarantee professional service management as well as monitoring and alarm services around the clock.
Our certified cloud-based data center can host and monitor your applications 24/7 and our service team takes cares of all your equipment out in the field. We solve issues before they become problems by knowing the status of your applications, devices and connections.
360° technical support and field services
As part of our product and service range, we take care of on-site customer loyalty and support. A team of certified IT specialists and project managers guarantees customer-oriented, high quality and well-proven services. With our worldwide operations and a strong partner network, we foster simplified and constant customer dialogue as well as straightforward processes. As we are able to monitor your applications 24/7, we can solve issues before they become problems.
Materna Supporting Tools
Professional supporting tools for airports and airlines
Manage your self-service systems with appropriate professional tools for managing applications, providing statistical data and configuring systems. We support airports and airlines in their daily operational work.