Reliable services -
for smooth processes
As part of our range of products and services, we take care of on-site customer loyalty and support. A team of certified IT specialists and project managers guarantees customer-oriented, high-quality and well-proven services.
With our world-wide operations and a strong partner network, we foster simplified and constant customer dialogue as well as straightforward processes.
Whether managed services and hosting, monitoring and reporting, technical support, field services or Virtual Reality concept design, we take care of our customer´s needs and offer exactly the service requested. We have developed our own airport management tools so airlines and airports benefit from statistics for data analysis, reporting and monitoring. It ensures an overview of different data, for example the quantity of baggage drop offs as well as process times.
Managed services and cloud operations
Within our two operation centers we provide full application hosting, management and administration. All hosted services are allocated in our Materna private cloud.
Professional supporting tools for airports and airlines
Manage your self-service systems with appropriate professional airport management tools for managing applications, providing statistical data and configuring systems. We support airports and airlines in their daily operational work.
Technical support & field services
As part of our product and service range, we take care of on-site customer loyalty and support with our own service engineers as well as spare parts management.
Ground Manager App for monitoring
With our new Ground Manager App for airports and airlines we offer a service for notifications, control and communication. Agents always have an overview of all kiosks and stations. Using Android or iOS smartphones or tablets, the app gives an overview of all the kiosks in operation as well as a single view of each kiosk, with more details on printers, scanners and other tools. Agents receive immediate notification if there are calls for help or when simple administration of kiosks is required.
This is IPS
Find out more about Materna IPS, the related portfolio and your possibilities to benefit.
Self bag drop
Get to know the SBD-products of Materna IPS – the leader in self bag drop.