Reliable services -
for smooth processes

Reliable services for airports and airlines

As part of our range of products and services, we take care of on-site customer loyalty and support. A team of certified IT specialists and project managers guarantees customer-oriented, high-quality and well-proven services.

With our world-wide operations and a strong partner network, we foster simplified and constant customer dialogue as well as straightforward processes.

Whether managed services and hosting, monitoring and reporting, technical support, field services or Virtual Reality concept design, we take care of our customer´s needs and offer exactly the service requested. We have developed our own SMART tool so airlines and airports benefit from statistics for data analysis, reporting and monitoring. It ensures an overview of different data, for example the quantity of baggage drop offs as well as process times.

Managed services and cloud operations

Within our two operation centers we provide full application hosting, management and administration. All hosted services are allocated in our Materna private cloud.

Monitoring and reporting in real-time

Our own Smart Tool, which we have developed for reporting and monitoring, enables us to provide total transparency about the performance of our applications or even about single transactions.

Technical support & field services

As part of our product and service range, we take care of on-site customer loyalty and support with our own service engineers as well as spare parts management.

System integration and development

In addition to providing you with the right hardware, we also tailor the necessary software in accordance with your wishes and needs.

Training and certification

We train staff from airports, airlines, groundhandlers and partners to use the software and CUSS applications to help improve their performance.

VR concept design

We train staff from airports, airlines, groundhandlers and partners to use the software and CUSS applications to help improve their performance.

Floorwalker app for monitoring

With our new app for airports and airlines we offer a service for notifications, control and communication. Agents always have an overview of all kiosks and stations. Using Android or iOS smartphones or tablets, the app gives an overview of all the kiosks in operation as well as a single view of each kiosk, with more details on printers, scanners and other tools. Agents receive immediate notification if there are calls for help or when simple administration of kiosks is required.

Contact

Contact us for more information about us and our service. We will be happy to help you and will contact you as soon as possible.

Our brochures

This is IPS

Find out more about Materna IPS, the related portfolio and your possibilities to benefit.

Self bag drop

Get to know the SBD-products of Materna IPS – the leader in self bag drop.

Managed services

Explore Materna managed services and how it enables you to focus on your core business.

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