Service Manager Aviation (m/f/d) 

Who we are

WE LOVE TRAVEL! This is our customers’ and our company’s vision. No matter where you embark on your next journey from – be it Tokyo, Denver, or Bangalore – you will always come across IPS a SITA company. With over 150,000 daily baggage tasks and 300,000 daily check-ins at our self-bag drop and self-check-in machines, we pave the way for a more efficient and enjoyable journey for passengers around the world.

As a Service Manager Aviation, you will ensure the smooth operation for your customers and act as the interface between our IT experts, project management, and our international clients.

Your Responsibilities

• Provide remote support to customers and conduct regular on-site visits
• Serve as the “single point of contact” for service processes and actively manage escalations
• Optimize service operations and manage the service team

Your Qualification

• Completed studies or comparable training
• Extensive service management experience in the aviation environment, including setup and operation of check-in and SBD backend systems, and setup of kiosk machines
• Basic AWS knowledge (e.g., Compute, CloudWatch, Cost Management, Calculator, Elastic Container Service)
• Knowledge of ITIL disciplines (Incident management, problem management, change management)
• You are familiar with topics in the security environment and risk analysis (e.g., PCI-DSS, BIA, SIA)
• Experience handling ticket systems
• Strong understanding of IT and good communication skills
• A high degree of service and customer orientation, commitment, initiative and the ability to work in a team
• Good written and spoken German and English skills
• Willingness to travel

What we offer 

• 30 days of paid vacation 
• Flexible working hours
• Option to work from home
• Come-as-you-are mentality
• Flat organizational hierarchy
• An established onboarding process with a mentor for a great start
• Events: Knowledge & Fun! Brown Bag Sessions, Christmas party and more
• Enjoy company benefits, including a retirement plan, employee discounts, bike leasing and more

At IPS a SITA company, we’re not just building self-service solutions – we’re crafting seamless journeys and unforgettable experiences. Step into a world where innovation meets heart, where your journey merges with our mission. Dare to dream big, because at IPS a SITA company, we’re not just shaping the future of travel – we’re fueling it with passion. Apply today and be the change in travel technology!