Service Manager Aviation (m/f/d)

Who we are

WE LOVE TRAVEL! This is our vision and that of our customers. Tokyo, Denver, Bangalore – no matter from which part of the world you are leaving for your next trip, you will always come into direct or indirect contact with Materna IPS products and solutions. With over 150,000 daily baggage tasks and 300,000 daily check-ins at our self-bag drop and self-check-in machines, we pave the way for a more efficient and enjoyable journey for passengers around the world.

Your tasks as a Service Manager Aviation

• Planning and managing our aviation service projects as well as ensuring customer satisfaction within the defined service level agreement.
• Carrying the responsibility for the business governance and ensuring regular exchange with the customer.
• Operating as “single point of contact” in the service process and handling the escalation management.
• Working continuously on the optimization the services and leading the service team.
• Supporting your customers remotely and on site.

Your profile

• Bachelor’s degree or equivalent education
• First professional experience in service management, IT projects or sub-project management
• Strong IT understanding and good communication skills
• A high degree of service and customer orientation, commitment, initiative, and the ability to work in a team
• Fluent in English, further language skills are an advantage
• High willingness to travel

What we offer

• The established onboarding process with a personal mentor makes sure every new team member has a great start
• A personal development plan with internal and external training
• Flexible working hours with home office as an option
• Company pension scheme, employee discounts, company bike schemes and more