Job Offer

Service Manager Aviation (m/f/d) 

Do you have a good feeling for customer relations and management, in addition to your technical knowhow? Are you as passionate about aviation as we are? Then become a part of our #TeamMaternaIPS and apply today!

Location: Tokyo, Yokohama, work from home

Who we are

WE LOVE TRAVEL! This is our customers’ and our company’s vision. No matter where you embark on your next journey from – be it Tokyo, Denver, or Stockholm – you will always come across Materna IPS. With over 150,000 daily baggage tasks and 300,000 daily check-ins at our self-bag drop and self-check-in machines, we pave the way for a more efficient and enjoyable journey for passengers around the world.

In your position as Service Manager Aviation, you will play a central role in supporting our Japanese customers. You will maintain a continuous dialogue with customers and manage our service projects both remotely and on-site.

Your Responsibilities

  • Planning and managing our aviation service projects, ensuring customer satisfaction within defined service level agreements
  • Taking ownership of business governance and maintaining regular dialogue with customers
  • Serving as the “single point of contact” in the service process and managing escalation procedures
  • Continuously optimizing services and overseeing the service team
  • Providing remote and on-site support to customers

Your Qualification

  • Bachelor’s degree or equivalent education
  • First professional experience in service management, IT projects, or sub-project management
  • Proficient IT comprehension and good communication skills
  • Demonstrated commitment to service and customer-centricity, along with initiative and teamwork ability
  • Fluent in Japanese and English, further language skills, especially German, are an advantage
  • High willingness to travel

What we offer

  • Flexible working hours from Monday to Friday with work from home as an option
  • 20 days of paid leave per year, increasing annually up to 25 days per year
  • Social insurance coverage for healthcare needs
  • Appropriate salary based on your experience
  • Our established onboarding process with a mentor for a great start
  • A personal development plan with internal and external training, such as English language courses and IT certifications


At Materna IPS, we’re not just building self-service solutions – we’re crafting seamless journeys and unforgettable experiences. Step into a world where innovation meets heart, where your journey merges with our mission. Dare to dream big, because at Materna IPS, we’re not just shaping the future of travel – we’re fueling it with passion. Apply today and be the change in travel technology!

Your application as Service Manager Aviation

Are you ready for the next step in your career? Then send us your complete application documents in English to:

Kevin Heiber
Human Resources
kevin.heiber [@] 

Materna IPS GmbH
Robert-Schuman-Straße 20
44263 Dortmund