Service Manager Aviation Japan (m/f/d) 

Who we are

WE LOVE TRAVEL! This is our customers’ and our company’s vision. No matter where you embark on your next journey from – be it Tokyo, Denver, or Stockholm – you will always come across IPS a SITA company. With over 150,000 daily baggage tasks and 300,000 daily check-ins at our self-bag drop and self-check-in machines, we pave the way for a more efficient and enjoyable journey for passengers around the world.

In your position as Service Manager Aviation, you will play a central role in supporting our Japanese customers. You will maintain a continuous dialogue with customers and manage our service projects both remotely and on-site.

Your Responsibilities

• Planning and managing our aviation service projects, ensuring customer satisfaction within defined service level agreements
• Taking ownership of business governance and maintaining regular dialogue with customers
• Serving as the “single point of contact” in the service process and managing escalation procedures
• Continuously optimizing services and overseeing the service team
• Providing remote and on-site support to customers

Your Qualification

• Bachelor’s degree or equivalent education
• First professional experience in service management, IT projects, or sub-project management
• Proficient IT comprehension and good communication skills
• Demonstrated commitment to service and customer-centricity, along with initiative and teamwork ability
• Fluent in Japanese and English, further language skills, especially German, are an advantage
• High willingness to travel

What we offer

• Flexible working hours from Monday to Friday with work from home as an option
• 20 days of paid leave per year, increasing annually up to 25 days per year
• Social insurance coverage for healthcare needs
• Appropriate salary based on your experience
• Our established onboarding process with a mentor for a great start
• A personal development plan with internal and external training, such as English language courses and IT certifications

At IPS a SITA company, we’re not just building self-service solutions – we’re crafting seamless journeys and unforgettable experiences. Step into a world where innovation meets heart, where your journey merges with our mission. Dare to dream big, because at IPS a SITA company, we’re not just shaping the future of travel – we’re fueling it with passion. Apply today and be the change in travel technology!