The self bag drop helps a lot with social distancing and minimum interaction or need for the use of the full service counter. It should be even more efficient once Biometric starts.
Julian Tiburcio
LGA-Station General Manager
LaGuardia Airport
Our customer references
Many of the top airlines and most important airports in Europe, North America, the Middle East and India are already putting their trust in our solutions. Our long-term international customers include airlines such as Lufthansa, Emirates, easyJet, and Eurowings as well as many airports such as Hamburg, London Gatwick, Vienna, Athens, Copenhagen, Oslo, Montréal,
Toronto Pearson, Denver, Bangalore, and airport operators Swedavia, Finavia, Avinor and ACSA. At Bengaluru Airport we have installed the first automated baggage drop-off system in India. In Europe we have also recently gained Zurich Airport and Barcelona Airport as new customers.
Project impressions
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Video courtesy of Denver International Airport
SBD’s at Denver International Airport
Materna is particularly proud to have implemented the United States largest ever self bag drop project in the context of refurbishing the Great Hall at Denver International Airport. Passengers flying United Airlines and Southwest Airlines as well as the airline staff specifically praise the user friendliness of the 86 new self-bag drop (SBD) systems.
New self bag drop installation at Milano Malpensa Airport
As the largest international airport in the Milan metropolitan area in northern Italy, the launch of 13 Materna Pax.Go self bag drop units in Terminal 1 allows easyJet passengers to complete the baggage drop process automatically.
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Self bag drop installation at Tokyo Haneda International Airport
With the revolutionary Materna IPS system Flex.Go, was installed an innovative self bag drop system in the futuristic departure hall of the new built terminal building at Tokyo International Airport (HANEDA). The new facility was successfully opened in April 2020 with 68 self bag drop units. A total of 104 units will be installed this year.
Spirit airlines self bag drop at La Guardia
First airline-dedicated self bag drop has been installed in the New York area for Spirit airlines. Materna has set up self-service units for baggage drop off at LaGuardia Airport. Passengers flying with Spirit are able to check in their luggage within seconds by themselves.
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Self bag drop installation at Nagoya Chubu Centrair, Japan
As the first retrofit self bag drop project in Japan Materna IPS have been installed the first 8 self bag drop kiosks at Chubu Centrair International Airport in less than two months. The new Nagoya Centrair terminal T2 extends the capacity ahead of the Olympic and Paralympic Games in summer 2020 and offer travelers a pleasant and efficient travel experience.
Self bag drop installation Montréal Airport, Canada
A total of 16 self bag drop kiosks have been in operation at YUL since November 2018 delivered by Materna ips with also providing operational support for the next three years.
Self bag drop installation Bengaluru Airport, India
Just 45 seconds! This will be the time taken to complete your baggage check-in at the Kempegowda International Airport, Bengaluru. The use of 16 fully-automated self bag drop machines speeds up accelerate the baggage transaction significantly and reduce check-in queues.
Self bag drop solutions at Hamburg Airport, Germany
Hamburg Airport has taken a pioneering role in the deployment of self-service systems in Germany. The first “self bag drop” kiosks were introduced here in 2014. Since 2019 passengers can drop off their luggage all on their own at a total of 20 fully automated kiosks. Materna IPS carried out the installation successfully and now also takes care of the complete service and database structure.
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Three different Materna solutions at Toronto Pearson Airport, Canada
As part of Toronto Pearson’s passenger-handling improvements the airport relies on Materna´s self-service bag drop solutions to automate the baggage drop-off process for already checked-in passengers. By allowing passengers of different airlines to check in their luggage autonomously, the airport can significantly improve passenger services. Toronto Pearson Airport now uses three different hardware solutions from Materna.
Lufthansa self bag drop in Munich, Germany
For Lufthansa, we have installed numerous self bag drop systems: in Munich, Frankfurt, Hamburg, Bologna. In addition, the airport uses the Materna ips CUSS platform and check-in application, hosting, CUWS cloud platform, on-site airport maintenance, mobile encashment and Virtual reality simulation.
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Self bag drop systems Vienna International Airport, Austria
At Airport Vienna, Materna has already installed 46 Drop.Go for self bag drops, 12 bag Tagging systems, 60 kiosks and check-in applications. In addition we deliver software and services like administration, management and remote services.
Check-in system at Swedavia Swedish Airport Stockholm
On behalf of the Swedish airport operator Swedavia, we have equipped airports all over Sweden with a total of 190 self bag drop units and more than 100 automatic gates. 10 Swedish airports were also equipped with check-in kiosks.
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What our customers say
The SBD project initially aimed at fast travel, but now also at the new requirements of social distance to give our passengers the necessary security. We have further developed the customer experience together with Materna who have provided an innovative system for an easy and comfortable self bag drop process at Tokyo International Airport HANEDA.
Yuya Yamazaki
Facilities Planning IT Solutions
Tokyo International Air Terminal (TIAT)
Many of our passengers have already discovered the benefits of the kiosks for themselves and given us very positive feedback. We have hardly encountered any technical anxiety on the part of our passengers. The system is straightforward and self-explanatory.
Johannes Scharnberg
Director of Aviation
Hamburg Airport
We have had some amazing customer reactions. People are excited to take care of their own bags. And even though we are still in the initial phase of the project we already see the benefits.
Richard Hayward
Manager Customer Service
Toronto Pearson International Airport
We are extremely pleased to have Materna on board, as we work together so well.
Gavin Jackson
Project Leader Check-in transformation
London Gatwick Airport
The solution from Materna fulfilled our requirements, such as for ease of use, very well indeed. Materna also delivers great cost effectiveness.
Lena Rökaas
Head of Operations
Swedavia
