Our customer references

Success stories from airports and airlines

Many of the top airlines and most important airports in Europe, North America, the Middle East and India are already putting their trust in our solutions. Our long-term international customers include airlines such as Lufthansa, Emirates, EasyJet, and Eurowings as well as many airports such as Hamburg, London Gatwick, Vienna, Athens, Copenhagen, Oslo, Montréal,

Toronto Pearson, Denver, Bangalore, and airport operators Swedavia, Finavia, Avinor and ACSA. At Bengaluru Airport we have installed the first automated baggage drop-off system in India. In Europe we have also recently gained Zurich Airport and Barcelona Airport as new customers.

Project impressions

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Self bag drop installation at Tokyo Haneda International Airport

With the revolutionary Materna IPS system Flex.Go, was installed an innovative self bag drop system in the futuristic departure hall of the new built terminal building at Tokyo International Airport (HANEDA). The new facility was successfully opened in April 2020 with 68 self bag drop units. A total of 104 units will be installed this year.

Spirit airlines self bag drop at La Guardia

First airline-dedicated self bag drop has been installed in the New York area for Spirit airlines. Materna has set up self-service units for baggage drop off at LaGuardia Airport. Passengers flying with Spirit are able to check in their luggage within seconds by themselves.

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Self bag drop installation at Nagoya Chubu Centrair, Japan

As the first retrofit self bag drop project in Japan Materna IPS have been installed the first 8 self bag drop kiosks at Chubu Centrair International Airport in less than two months. The new Nagoya Centrair terminal T2 extends the capacity ahead of the Olympic and Paralympic Games in summer 2020 and offer travelers a pleasant and efficient travel experience.

Self bag drop installation Montréal Airport, Canada

A total of 16 self bag drop kiosks have been in operation at YUL since November 2018 delivered by Materna ips with also providing operational support for the next three years.

Self bag drop installation Bengaluru Airport, India

Just 45 seconds! This will be the time taken to complete your baggage check-in at the Kempegowda International Airport, Bengaluru. The use of 16 fully-automated self bag drop machines speeds up accelerate the baggage transaction significantly and reduce check-in queues.

Self bag drop solutions at Hamburg Airport, Germany

Hamburg Airport has taken a pioneering role in the deployment of self-service systems in Germany. The first “self bag drop” kiosks were introduced here in 2014. Since 2019 passengers can drop off their luggage all on their own at a total of 20 fully automated kiosks. Materna IPS carried out the installation successfully and now also takes care of the complete service and database structure.

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Three different Materna solutions at Toronto Pearson Airport, Canada

As part of Toronto Pearson’s passenger-handling improvements the airport relies on Materna´s self-service bag drop solutions to automate the baggage drop-off process for already checked-in passengers. By allowing passengers of different airlines to check in their luggage autonomously, the airport can significantly improve passenger services. Toronto Pearson Airport now uses three different hardware solutions from Materna.

Lufthansa self bag drop in Munich, Germany

For Lufthansa, we have installed numerous self bag drop systems: in Munich, Frankfurt, Hamburg, Bologna. In addition, the airport uses the Materna ips CUSS platform and check-in application, hosting, CUWS cloud platform, on-site airport maintenance, mobile encashment and Virtual reality simulation.

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Self bag drop systems Vienna International Airport, Austria

At Airport Vienna, Materna has already installed 46 Drop.Go for self bag drops, 12 bag Tagging systems, 60 kiosks and check-in applications. In addition we deliver software and services like administration, management and remote services.

Check-in system at Swedavia Swedish Airport Stockholm

On behalf of the Swedish airport operator Swedavia, we have equipped airports all over Sweden with a total of 190 self bag drop units and more than 100 automatic gates. 10 Swedish airports were also equipped with check-in kiosks.

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Self Bag Drop Solution – Great Hall Denver Int. Airport

Materna is particularly proud to be implementing the world’s largest ever self bag drop project in the context of refurbishing the Great Hall at Denver International Airport.

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What our customers say

The self bag drop helps a lot with social distancing and minimum interaction or need for the use of the full service counter. It should be even more efficient once Biometric starts.

Julian Tiburcio

LGA-Station General Manager

LaGuardia Airport

The SBD project initially aimed at fast travel, but now also at the new requirements of social distance to give our passengers the necessary security. We have further developed the customer experience together with Materna who have provided an innovative system for an easy and comfortable self bag drop process at Tokyo International Airport HANEDA.

Yuya Yamazaki

Facilities Planning IT Solutions

Tokyo International Air Terminal (TIAT)

Many of our passengers have already discovered the benefits of the kiosks for themselves and given us very positive feedback. We have hardly encountered any technical anxiety on the part of our passengers. The system is straightforward and self-explanatory.

Johannes Scharnberg

Director of Aviation

Hamburg Airport

We have had some amazing customer reactions. People are excited to take care of their own bags. And even though we are still in the initial phase of the project we already see the benefits.

Richard Hayward

Manager Customer Service

Toronto Pearson International Airport

We are extremely pleased to have Materna on board, as we work together so well.

Gavin Jackson

Project Leader Check-in transformation

London Gatwick Airport

The solution from Materna fulfilled our requirements, such as for ease of use, very well indeed. Materna also delivers great cost effectiveness.

Lena Rökaas

Head of Operations

Swedavia

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