Success stories from airports and airlines

Video courtesy of Denver International Airport

SBD’s at Denver International Airport, USA

IPS a SITA company is particularly proud to have implemented the United States largest ever self bag drop project in the context of refurbishing the Great Hall at Denver International Airport. Passengers flying United Airlines and Southwest Airlines as well as the airline staff specifically praise the user friendliness of the 86 new self-bag drop (SBD) systems. 

New self bag drop installation at Milano Malpensa Airport, Italy

As the largest international airport in the Milan metropolitan area in northern Italy, the launch of 13 IPS Pax.Go self bag drop units in Terminal 1 allows easyJet passengers to complete the baggage drop process automatically.  

Self bag drop installation at Tokyo Haneda International Airport, Japan

With the revolutionary IPS system Flex.Go, was installed an innovative self bag drop system in the futuristic departure hall of the new built terminal building at Tokyo International Airport (HANEDA). The new facility was successfully opened in April 2020 with 68 self bag drop units. A total of 104 units will be installed this year.

Common use SBD’s at Princess Juliana International Airport, Caribbean

Princess Juliana International Airport in St. Maarten has become the first one in the Caribbean to introduce a self bag drop (SBD) system in a common use environment. The self-service systems have been in operation since the beginning of 2024.

Spirit airlines self bag drop at La Guardia, USA

First airline-dedicated self bag drop has been installed in the New York area for Spirit airlines. IPS has set up self-service units for baggage drop off at LaGuardia Airport. Passengers flying with Spirit are able to check in their luggage within seconds by themselves.

Self bag drop installation at Nagoya Chubu Centrair, Japan

As the first retrofit self bag drop project in Japan IPS a SITA company have been installed the first 8 self bag drop kiosks at Chubu Centrair International Airport in less than two months. The new Nagoya Centrair terminal T2 extends the capacity ahead of the Olympic and Paralympic Games in summer 2020 and offer travelers a pleasant and efficient travel experience.

Self bag drop installation Montréal Airport, Canada

A total of 16 self bag drop kiosks have been in operation at YUL since November 2018 delivered by IPS a SITA company with also providing operational support for the next three years.

Self bag drop installation Bengaluru Airport, India

Just 45 seconds! This will be the time taken to complete your baggage check-in at the Kempegowda International Airport, Bengaluru. The use of 16 fully-automated self bag drop machines speeds up accelerate the baggage transaction significantly and reduce check-in queues.

Self bag drop solutions at Hamburg Airport, Germany

Hamburg Airport has taken a pioneering role in the deployment of self-service systems in Germany. The first “self bag drop” kiosks were introduced here in 2014. Since 2019 passengers can drop off their luggage all on their own at a total of 20 fully automated kiosks. IPS a SITA company carried out the installation successfully and now also takes care of the complete service and database structure.

Three different IPS solutions at Toronto Pearson Airport, Canada

As part of Toronto Pearson’s passenger-handling improvements the airport relies on IPS’s self-service bag drop solutions to automate the baggage drop-off process for already checked-in passengers. By allowing passengers of different airlines to check in their luggage autonomously, the airport can significantly improve passenger services. Toronto Pearson Airport now uses three different hardware solutions from IPS a SITA company.

Lufthansa self bag drop in Munich, Germany

For Lufthansa, we have installed numerous self bag drop systems: in Munich, Frankfurt, Hamburg, Bologna. In addition, the airport uses the IPS CUSS platform and check-in application, hosting, CUWS cloud platform, on-site airport maintenance, mobile encashment and Virtual reality simulation.

Check-in system at Swedavia Airport Stockholm, Sweden

On behalf of the Swedish airport operator Swedavia, we have equipped airports all over Sweden with a total of 190 self bag drop units and more than 100 automatic gates. 10 Swedish airports were also equipped with check-in kiosks.