The presentations which followed focused on new technologies such as the deployment of biometry at different passenger touchpoints. This is in pursuit of the specific aim of achieving paperless travel so as to minimize the amount of time passengers spend waiting in queues in front of check-in or baggage drop desks where they currently have to show various different travel documents. Under the heading of “Seamless Travel”, Lufthansa speaker Dr. Björn Becker presented his vision: “Take away hassles from our guests and put them in control.”
This is also the line taken by the IATA, which, represented by Nuria Fermoso, showcased their concept for “One Identity”. By simplifying processes, passengers should be able to move through the terminal with just one personal ID, which is preferably a “biometric token”. The second key topic was all about baggage and how to handle it. Jan Reh and Peter Pirklbauer from Airbus revealed a completely new concept to simplify baggage loading.
The Fraunhofer IML Insitute is also focusing on this with their “Smart Baggage Services 4.0” project. This is about having standardized baggage transportation from before departure until it reaches its destination and back again. “Passengers and agents should always know exactly where any particular piece of baggage is. This can be achieved by means of a digital twin”, explained Andreas Quick from Fraunhofer IML.
Simplifying baggage drop was also a key topic for the customer presentations from Copenhagen and Aalborg Airports where different Materna self-bag-drop options are deployed. While Copenhagen utilizes a convenient space-saving solution, which was explained by Jette Girgin and Camilla Vedel, in Aalborg they have deployed the Air.Go solution with integrated RFID technology.
This was also part of the panel discussion that followed entitled “The Future of Bag Tags” where they talked about which format will prevail in future. Melanie Gerwien from Rimowa Electronic Tag also emphasized that “We will also work with RFID”. The result of the discussion was, in summary, that the different bag tag types all have their place today and will still be of use in future. There is still a long way to go before there is one standardized solution. All the participants in the panel discussion agreed on this point.
In the evening the fascinating program was rounded off with a guided tour through Cologne’s Altstadt quarter, round the cathedral and over the famous Hohenzollern Bridge. This was followed by lots of lively discussions among the participants over dinner at the Rheinterassen. Dominik Mizdrak, head of sales and moderator, also concluded that the event had been very successful and had dealt with the topics which really move this sector, coupled with the very personal approach which is the trademark of the Materna Aviation Forum.
We would like to say a big thank you to all the guests for participating and for the positive feedback. We are already looking forward to meeting you again.
Dr. Georg Oschmann & Team