As air travel surges worldwide, airports face the challenge of creating seamless, autonomous passenger experiences while maximizing efficiency and security. IPS, a leader in self-service technology, is transforming airport operations through its Flex.Family, a modular suite of self bag drop solutions designed to meet the diverse needs of modern airports. Building on its expertise, IPS’s recent merger with SITA strengthens its capabilities, further elevating its formidable self bag drop services to meet the demands of the aviation industry.
Self-Service and Passenger Autonomy: A New Standard in Travel
Today’s travelers value independence and speed at every stage of their journey, from check-in to baggage handling. Self-service solutions empower passengers to manage these steps on their own, decreasing wait times, reducing reliance on airport staff, and significantly improving satisfaction. IPS’s Flex.Family embodies this shift, providing automation with an intuitive interface that makes travel simpler and more efficient. This focus on autonomy not only addresses current travel demands but also prepares airports for the future of travel.
The Flex.Go Product Line: The Core of Self-Service Excellence
The Flex.Family is a versatile, modular system designed to streamline airport operations and elevate passenger experiences. Airports can choose from single or double units, sideloaders, and frontloaders, available as standalone or integrated systems. The flexibility to customize conveyor belt sizes and configurations allows IPS to meet the specific needs of different airport environments, enhancing both capacity and throughput.
The flagship Flex.Go hybrid model also provides a customizable desk equipped with airline workstations, allowing airports to toggle between self-service and traditional agent modes. This hybrid solution ensures responsive customer service during peak travel hours while optimizing staffing efficiency during off-peak times.
Additional Self-Service Solutions in the Flex.Family
IPS’s Flex.Go system is just one part of the broader Flex.Family, which includes self-service solutions designed for various airport configurations:
A compact, customizable kiosk that supports check-in and tagging with options like multiple printers, RFID, and biometric integration. Ideal for both 1- and 2-step processes, it fits seamlessly into high-traffic airport environments.
For added flexibility, Flex.Mobile combines the features of Flex.Kiosk with wheels and an independent power supply, allowing it to be positioned at peak traffic points as needed.
These compact, retrofit solutions integrate self-bag-drop functionality into existing counter infrastructures. Flex.Tag allows boarding-pass scanning for bag-tag printing, while Flex.Drop provides full baggage check-in. Together, they support both 1- and 2-step bag-drop options.
This automated scanning solution mounts above conveyor belts, using cameras to verify baggage and bag tags without manual intervention, enhancing both efficiency and convenience.
Additional Self-Service Solutions in the Flex.Family
IPS’s self-service technologies are designed not only for today’s needs but also for tomorrow’s demands. With biometric integration, including fast, adaptable face recognition that aligns with IATA’s OneID concept, IPS ensures secure and efficient passenger identification. These biometric options reduce time at critical checkpoints and reinforce security protocols, furthering IPS’s vision of a frictionless travel experience.
IPS’s Flex.Family solutions also support sustainability, with energy-efficient designs that minimize environmental impact while enhancing operational workflows.
Concluding Thoughts
As self-service redefines air travel, IPS’s Flex.Family is leading the way with well-designed, modular solutions that improve efficiency, security, and passenger satisfaction. Through continuous innovation and a passenger-first approach, IPS is shaping the future of air travel, providing adaptable, forward-thinking solutions that balance convenience, control, and safety.
