At the beginning of 2019, Materna IPS gained their first Japanese customer, Chubu Centrair International Airport. At the end of September 2019 the first 8 self bag drop kiosks have been installed on site in less than two months. Shortly after the installation the Japanese station NHK broadcast a report on modifications to the passenger journey and gave a first impression of the passengers’ positive reactions towards the changes.
As the first retrofit self bag drop project in Japan Materna IPS, together with its local partner TKK, has installed Materna`s self bag drop solution in the newly built Terminal 2 of Nagoya Chubu airport. The Materna Drop.Go solution offers a simple and quick way for passengers who have already checked in for a flight to put their luggage into the baggage handling system. By simply scanning a boarding pass, bags can be dropped off within seconds.
Our retrofit solution: Drop.Go
Our Drop.Go solutions are easy to fit and integrate into existing check-in counters without making any changes to existing hardware installations and they are also equipped with an intuitive application and touch display. They are freestanding self-service bag-drop systems for quick and easy one or two-step processes with optional print outs. In addition, the retrofit automats at Chubu airport are integrated in the Materna IPS CUSS platform which is based on IATA standards and allows airlines to switch workstations seamlessly.
We are thankful for the trust the airport has placed in us and the welcoming response from passengers right after the installation. In the future Materna IPS is going to continue working on enhancing the passenger travel experience worldwide. This project marks the beginning of us positioning ourselves on the Japanese market.
About Nagoya Chubu Centrair
Nagoya Chubu Centrair is one of the most modern airports in central Japan in an important industrial region for many international companies and tourists alike. As one of the biggest national airports with more than 11 million passengers every year, Chubu Centrair is facing the consequences of rapidly increasing passenger numbers and all-time peaks. Self-service can help them to cope with these challenges in the most convenient way for all the parties involved.
Due to the upcoming Olympic Games in Tokyo, Japan is currently focusing on improving services at airports. The new Nagoya Centrair terminal T2, dedicated to Low Cost Carriers, will extend capacity ahead of the Olympic and Paralympic Games in summer 2020 and offer travelers a pleasant and efficient travel experience.