Düsseldorf airport plans self-service implementation for passengers


Materna IPS installs Check-in and Self Bag Drop at DUS

As part of an extensive modernization project, Düsseldorf Airport (DUS) decided to implement several check-in and self bag drop systems.

Düsseldorf Airport is one of the largest airports in Germany and an important gateway for the Rhine-Ruhr region, one of the strongest economic areas in Europe. After welcoming more than 16 million passengers last year following the pandemic, the airport expects to welcome around 20 million passengers in 2023. The airport is focusing on future-proof innovations to offer passengers more comfort, better service and a smoother travel experience.

Self-service technology for modern passenger handling

The German provider Materna IPS was commissioned to install several check-in as well as self bag drop kiosks in Düsseldorf. As part of a two-step bag drop process, the check-in kiosks do not only allow passengers to check-in on site but also print out their bag tag at this touchpoint. For passengers that are already checked in, additional kiosks are available for issuing bag tags. In the second step the baggage is dropped at one of the self bag drop systems.

Dividing the process into several steps has the advantage of shortening waiting times and cope with passenger volumes during peak times. The systems will be installed in different phases throughout the year.

Due to their innovative design the kiosks blend seamlessly into the modern environment of the airport. In addition, the systems are designed to adapt to the individual, technical requirements on site, thus ensuring maximum flexibility. “We are delighted to have Materna IPS as a partner from the region who will support us with their technological know-how to make our passenger handling even better,” explains Lars Redeligx, Managing Director of Flughafen Düsseldorf GmbH.

Dr. Georg Oschmann, Managing Director of Materna IPS, emphasizes the good cooperation with the airport and looks forward to equipping DUS with the latest passenger handling technologies. “I’m convinced that adding Materna IPS self- service technologies will complete the forward-looking strategy of the Düsseldorf airport.”

About Materna IPS

Materna IPS (Intelligent Passenger Solutions) is one of the most renowned suppliers for airports and airlines worldwide, providing solutions for automated passenger handling at airports. The company’s range of services includes hardware and software implementations as well as service and maintenance. Its international offices in the USA, Canada, Europe and India enable Materna IPS to provide its customers with individual support and to respond quickly and professionally to market requirements. Materna IPS is a wholly owned subsidiary of Materna Information & Communications SE based in Germany.

Press contact

Jennifer Schade
Materna IPS GmbH
Phone: +49 (231) 5599 5636
Mail: jennifer.schade@materna-ips.com