Many thanks for the invitation to the Aviation Forum as well as congratulations on a completely successful event.
Bob Gottinger
Head of Airline Sales
Wirecard Global Sales GmbH
„Optimizing passenger flow as part of capacity expansion at existing terminals“ – this was the theme of this year’s Aviation Forum, on which we were able to learn many new perspectives and trends from brilliant speakers. The event, with around 100 participants, took place on 20 and 21 November at Dortmund Wambel Racecourse. We are particularly proud of
the many international guests and speakers who have made their way to Dortmund: Javed Malik (Airport Bangalore), Judith MacDonalds (Toronto Pearson Airport), Georgios Andrianopoulis (Athens Airport), Amandine Thomas (IATA), Dr. Björn Becker (Lufthansa), Tim McGraw (American Airlines).
Programme Highlights
Airports
Toronto Pearson Airport
Optimizing airport growth and passenger flow at Toronto Pearson Airport in Canada was the title of Judith MacDonald’s presentation which gave us a perfect overview of how the airport is dealing with its new challenges.
Bangalore Airport
Mr. Javed Malik from Bangalore Airport showed us their new service concept and how this helps passengers to feel comfortable with new self-service machines.
Athen Airport
Athens Airport in Greece is facing similar challenges, as Georgios Andrianopoulis demonstrated in his interesting presentation.
Airlines and associations
IATA
We were very proud to have Amandine Thomas from IATA with us presenting the One ID program which will help to implement seamless travel for passengers without having to provide different documents at different airport touchpoints.
Lufthansa
This year we were once again able to welcome Dr. Björn Becker, who gave us an insight into Lufthansa’s digital innovations. Hospitality 4.0 was the title of his presentation, which also dealt with the important mix of automation and digitization paired with personal service.
American Airlines
Particularly exciting was the contribution of Tim McGraw of American Airlines, who gave us an insight into the different aspects of Common Use Self Service from the point of view of the airline.
Networking
A night of networking
The forum was rounded off by the partner exhibition and a lot of networking with customers and partners. The evening program, which also took place on the racetrack, offered plenty of entertainment and was musically accompanied by the Dortmund band Hatton Cross.
