Manage your self-service systems
– flexible, seamless, secure
As well as supporting our customers in the aviation industry with consulting services and self-service hardware and software, we also deliver appropriate technology solutions for professional management applications for airports operations, providing statistical data and configuring systems.
We have developed various software tools to help our customers with their daily operational work at the airport.
Ground Manager App – Overview of all kiosks in operation
Data Manager – Real-time statistics from check-in and bag drop kiosks
CUSS Manager – Kiosk and SBD platform configuration and management
Application Manager – Configuration and maintenance of server-based applications
Gate Manager – Status monitoring and controls for security access and boarding gates
Bag Manager – Mobile bag tag printing
surveillance and statistics
Self-service device and passenger management with mobile devices
The IPS Ground Manager App delivers kiosk and passenger management via mobile phone or tablet right on site. It provides service staff with a quick and flexible overview of all self-service devices and their status. The status overview includes all applications and hardware operated on a self-service device. The IPS Ground Manager App displays notifications for assistance requests or errors and so drastically simplifies the daily life of floorwalkers assisting passengers in handling self-service devices.
Real-time statistics from check-in and bag drop kiosks
The IPS Data Manager gives airlines and airports practically a real-time overview of performance analytics such as traffic numbers, upcoming maintenance requirements, failures, downtimes or peak loads in an intuitive dashboard-based control center. The statistical data collected helps to understand and monitor customer experience at self-service devices and is a powerful tool to optimize customer workflows.
Kiosk and SBD platform configuration and management
The CUSS Manager enables airports and airlines to manage SBDs/Kiosks in multi-airline scenarios. It is an integral part of the IPS CUSS platform that includes this management software package to provide a comprehensive set of browser-based remote management and administration features. The browser-based application offers great flexibility as it allows daily maintenance work from a remote office desk or directly on the self-service device.
Configuration and maintenance of server-based applications
As a web-based application the Materna IPS Application Manager allows airlines to do object-oriented and complex kiosk- and SBD application configurations. It simplifies the control and maintenance of Materna IPS applications and provides time-based as well as time-limited configurations. The Application Manager’s file management also handles the up- and download of application resources like images, videos and document templates.
Status monitoring and controls for security access and boarding gates
The IPS Gate Manager provides status monitoring and controls for security access and boarding gates to help airports and airlines to meet high security standards which are required in the aviation sector. The IPS Gate Portal is a web-based tool set which allows configuring, administering and managing the IPS Materna Gate solution for self-boarding and secured access.
Mobile Agent Application for Baggage Tagging
The IPS Bag Manager creates the prerequisite for off-airport baggage handling, and so increases passenger convenience. Executed on a smartphone it connects to a backend system. Using the built-in camera an airline agent scans the boarding passes and identifies passengers via Common Use Web Services (CUWS). The Bluetooth-connected printer then prints baggage tags that then will be activated right away. The agent attaches the baggage tags and takes the labelled bags from the passenger, who continues the journey then without any burden. All this can be done already in the hotel or on the bus or train to the airport.
Because the Bag Manager can also be operated on-airport it is a great relief and value during peak times and disruptions when used to directly handle passenger queues.