Monitoring & Reporting

Monitoring & Reporting

The dashboard complements our services. The dashboard allows real-time surveillance of all units in the solution.

Available around the clock

Materna service management provides ITIL-certified staff. We guarantee professional service management as well as monitoring and alarming around the clock. We are therefore able to meet the most stringent customer requirements.

 

Benefits

  • Installation and service integration in our own computer center
  • ITIL-based service management, including active service level management
  • Service monitoring and operational concepts (monitoring and alarming)
  • Process control throughout the chain of all service providers
  • Application management incl. processes for different software platforms, e.g. for BMC Remedy Core and HPE Service Manager
  • Change management of services
  • On request, billing, reporting and statistics